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Benefits enrollment · eligibility
Confirm details with the official source
What to know
The Home Energy Assistance Program (HEAP) helps cover heating and cooling costs and prevent utility shutoffs. Important details HEAP pays for fuel, utilities, and heating and cooling equipment repairs or replacement. Payments go directly to your utility company or energy provider. You can get HEAP even if utilities are included in your rent. The HEAP program has several parts: Regular Benefit Applications for the 2026-2027 winter heating season are not open yet. What: A one-time benefit that can help you pay for heating your home When: Typically early fall through early spring How to apply: Log in or create an account on ACCESS HRA Emergency Benefit Applications for 2026-2027 emergency assistance are not open yet. What: Helps you heat your home if you're in a heat- or heat-related emergency and you have already used up the regular HEAP benefit. You can also get help relocating to temporary housing if your current living situation puts your health or safety at risk. When: Winter How to apply: Visit or call your local HEAP office to apply Heating Equipment Repair & Replacement (HERR) Benefit Apply for the 2026-2027 HERR benefit starting October 1, 2026 . What: Helps homeowners of all ages repair or replace furnace, boiler, and other essential heating equipment When: Winter and spring How to apply: Call the DSS One helpline (718-557-1399) Cooling Assistance Benefit Applications for the 2026 summer cooling benefit are now closed. What: Helps eligible households buy and install an air conditioner or fan When: Spring and summer How to apply: Log in or create an account on ACCESS HRA What you may need To apply for HEAP, at least one household member will need a valid Social Security Number (SSN). You will also need to give documents that show: • the identity of the people who live with you: such as a birth certificate, driver's license, US passport, or naturalization certificate • where you live: such as current rent receipt or lease • your income: such as pay stubs • your fuel or utility expenses: such as a recent bill or statement from your landlord stating that utilities are included in your rent. • disability status: if someone in your household has a disability. How to get help • Visit the OTDA website for HEAP to learn more about this program. • Call 718-557-1399 for help with HEAP. • Call 311 and ask for assistance with the Home Energy Assistance Program.
Hours, eligibility, and availability can change. The official provider or program source has the latest information.
Eligibility
Eligibility for the Regular HEAP benefit is based on: • the presence of a household member who is under age 6, age 60 or older or permanently disabled • the primary heating source • income and household size Your household may be eligible for a Regular HEAP benefit if: • A member of your household is a United States Citizen or Qualified Non-Citizen • You receive Supplemental Nutrition Assistance Program (SNAP) benefits or • You receive Temporary Assistance (TA) or • You receive Code A Supplemental Security Income (SSI Living Alone) • Your households gross monthly income is at or below the current income guides for your household size based on this table: Household Size Maximum Monthly Gross Income for 2024-2025 1 $3,322 2 $4,345 3 $5,367 4 $6,390 5 $7,412 6 $8,434 7 $8,626 8 $8,818 9 $9,010 10 $9,201 11 $9,393 12 $9,585 13 $9,952 For each additional person, add: Add $672 Your household may be eligible for Emergency HEAP benefits if you can answer yes to these questions: • Do any of these apply to you? • The electricity that runs your heating system or thermostat is shut off or scheduled to be shut off. • Your heat has been turned off or is in danger of being turned off. • You are out of fuel or you have less than a quarter tank of fuel. • Is your heating or electric bill in your name? • Are your household's available resources: • less than $3,750 if it includes someone 60 or older, or under age 6? • less than $2,500 if it doesn't include someone 60 or older, or under age 6? • Do you meet one of these income guidelines? • You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income. • Your family is at or under the following gross monthly income guidelines for your household size in the table above.
Weekly hours
No dependable weekly hours are published here. Use the exact schedule in the description or official source and confirm before traveling or calling.