Access-A-Ride Paratransit Service (AAR)

Access-A-Ride provides door-to-door transportation if you can't use regular buses or subways. Important details If you have a disability or health condition that makes it difficult to use public buses and subways, Access-A-Ride can help you get around NYC. Service is available year-round, 24 hours a day, 7 days a week. Fares are the same as buses and subways. Service area Access-A-Ride operates in all five NYC boroughs, plus an area up to three-quarters of a mile beyond NYC borders in Nassau and Westchester counties. Services • Shared rides (you may ride with other passengers) • Pick-up and drop-off to your exact location • Advanced scheduling (book and manage your trips on the Access-A-Ride website or app) • Interpretation and translation support during the application process and scheduling AAR follows federal accessibility laws (Americans with Disabilities Act) to ensure you can get the transportation support you need. How to apply • Schedule an appointment to go to an assessment center and see if you're eligible for AAR. • Schedule an appointment using the online form . You could also call 877-337-2017 if calling from the NY metro area and adjacent counties. From other area codes, call 718-393-4999 . • Interpretation services are available if your preferred language is not English. • For the hearing impaired (TTY), call AAR using a preferred relay service or the free 711 service relay. • Complete the application form . • After completing step 1 above, you will get an AAR application form in the mail. Complete and bring the form with you to your scheduled assessment. • Attend your physical assessment . • At your in-person assessment, you will have a personal interview with a healthcare professional as well as functional testing. • You can schedule a free Paratransit ride to and from your assessment, if you need. • You will get a decision about your eligibility in the mail. • If you are eligible, information for booking rides on AAR will be included. • If you are denied or given conditional eligibility, you can appeal the decision within 60 days of being notified. • It takes around three weeks for a decision to be made. If you have not received a decision after weeks, you can call AAR at 877-337-2017 to check. What you may need You will need medical documents that prove your transportation-related disability. How to get help • Get more information from the MTA about Access-A-Ride. • Call 877-337-2017 (from NYC) or 718-393-4999 (from other area codes)for more information. • Call 311 and ask about Access-A-Ride.